Refund policy

Returns

Returns and exchanges are not supported if your customer ordered the wrong size, color, or simply changed their mind.

Misprints or Defects

We offer a free reprint or a refund if you contact us within 30 days of product delivery. Please get in touch with our team by emailing augustuswalcik@walcikpartnersgiftsupply.com and provide a clear photo showing the issue. 

If there’s an issue affecting multiple products that use the same design, an additional photo (or video) of all affected items visible in one frame will be required for confirmation purposes.

In case of an unsuccessful delivery, you can opt for either a reprint with an extra charge or a partial refund. For DTG products, there is a tolerance of 0.5" for print placement, meaning that minor variations in the placement of the print will not be considered as defects.